Privacy Policy
Last updated: October 21, 2026
Minute One ("we," "us," "our") provides an after-hours AI phone agent for plumbing, HVAC, and electrical contractors in Las Vegas and Henderson. This policy explains what we collect when you visit minuteoneai.com, call our phone line, or chat with our website assistant, and what we do with it.
We collect only what is listed here: your name, company, email, phone number, and the transcripts of conversations with our phone agent and website chat. We do not sell your personal information.
What we collect
- Contact information you give us: your name, company name, email address, and phone number, when you submit our booking form, share them over the phone, or provide them in chat.
- Call and chat transcripts: conversations with our AI phone agent and website chat widget are recorded and transcribed so we can follow up and route work correctly.
- Messages you send us: emails, text messages, and voicemails you leave for us.
- Basic website usage: standard, non-identifying information such as pages viewed, so we can tell whether the site is working.
We do not knowingly collect more than the above, and we do not collect payment information through this website.
How we use it
- To contact you about your inquiry and book or follow up on appointments.
- To route emergency calls to the right technician and keep a record of what was said.
- To improve how our agents handle calls and chats.
- To meet legal or record-keeping obligations.
Text messages (SMS)
Minute One sends text messages to people who opt in. We may text you about:
- Confirmations and reminders for appointments you book with us.
- Follow-ups and scheduling related to an inquiry you made or a call you placed.
- Updates about a service request you started with us.
Message and data rates may apply. Message frequency varies. We will not text you promotional material unrelated to your inquiry.
To stop receiving texts, reply STOP to any message we send. You will receive one final confirmation of your opt-out and no further texts. To get help, reply HELP, or email support@minuteoneai.com or call (725) 226-2161.
We will not sell, rent, or share your mobile opt-in information or consent with any third party for marketing purposes. Ever. Mobile opt-in data and consent are used only to send you the messages you agreed to receive.
Who sees your information
We keep your information to the smallest group that needs it: our team, and the service providers that operate our phone, chat, and CRM systems under contract. We do not sell personal information, and we do not share mobile opt-in data for marketing.
We may disclose information when the law requires it, or to protect the safety of a person (for example, relaying an emergency call to the technician who can help).
How long we keep it
We keep contact details and transcripts for as long as it takes to serve you and for a reasonable records period afterward, then delete or anonymize them. You can ask us to delete your information at any time.
Your choices
- Stop texts: reply STOP to any text message.
- Ask for a copy or deletion of your information: email support@minuteoneai.com.
- Ask not to be recorded: tell the agent at the start of the call or chat. We will note it.
AI agents
Our phone agent and website chat are AI systems. They follow the instructions we set and the information they collect is limited to what is described above. A human can review any conversation, and you can always reach a person by email at support@minuteoneai.com or by calling (725) 226-2161.
Children
Our services are for business owners and their customers. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will post the new version on this page with a new "last updated" date.
Contact
Minute One
Las Vegas, Nevada
support@minuteoneai.com
(725) 226-2161
Terms
Use of this site is also subject to our Terms of Service.